Returns

We offer a 14-day return policy. This means you have 14 days after receiving your item to request a return.

To be eligible for a return, the item must be in the same condition that you received it: unworn, unused, and with tags attached, if applicable. Proof of purchase is also required.

Request a Return

Please register your return through our return portal:
👉 https://www.veyroze.com/apps/returns?

For any questions, you can contact us at info@veyroze.com.

After submitting your return request, you will receive all further return instructions.

Please note:

• Return shipping costs are the responsibility of the customer.

• A return shipping label will not be provided automatically.

Returns must be sent to the following address:

Veyroze UG (haftungsbeschränkt)
Jäckstraße 27
96052 Bamberg
Germany

Items sent back to us without a prior return request cannot be accepted.

If you have any questions regarding your return, feel free to contact us at info@veyroze.com.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

• Custom-made or personalized products

Sale items and gift cards are also excluded from returns and exchanges.

Exchanges

Direct exchanges are not possible.

If you would like a different item, please return the original item first and place a new order afterwards.

European Union – 14-Day Cooling-Off Period

For orders shipped within the European Union, you have the legal right to cancel or return your order within 14 days without providing a reason.

Items must also be returned in their original condition: unused, unworn, with tags attached, and in the original packaging. Proof of purchase is required.

Return shipping costs are the responsibility of the customer.

Refunds

Once we receive and inspect your return, we will notify you by email whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days.

Please note that it may take additional time for your bank or payment provider to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at info@veyroze.com.